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Terms & Conditions

 

UK Delivery:

We aim for ‘next day’ delivery to the mainland UK. Orders received before 2.30pm are despatched the same day. All orders are sent by Royal Mail First Class post. A post & packing charge of £2.75 will be added per UK order paid in Pounds Sterling. Free postage offers run periodically.

International Delivery:

All international (outside UK) orders are sent by Royal Mail Airmail. We aim for delivery within 5 working days to Europe and 10 days elsewhere. Orders received before 2.30pm are despatched the same day. A shipping charge of UK£4.75 will be added per order. Free shipping offers run periodically.

To pay with a converted currency you must provide a non-UK invoice address.

VAT Charges for Europe

From the 1st July 2021, the rules for importing into and within the EU have changed. In light of these changes, for now we need to make our European customers aware that Past Perfect cannot be responsible for any import VAT or customs fees to accept your package, or additional time that may be incurred on goods we ship when entering your country of residence.

Payment Methods:

We accept the following cards:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Delta
  • Solo

If you wish to pay by cheque or postal order, it must be in pounds sterling only, made payable to Past Perfect. We also accept payment via PayPal to office@pastperfect.com.

Security:

All credit and debit card details are collected using an SSL Secure Server. We do not keep any record of your credit card details after your payment has been collected. If you have any questions about security or you suspect your card details have been used fraudulently on our website, contact: info@pastperfect.com.

Returns:

If you wish to return any goods without reason, you have a “no quibble” right to cancel your order after you receive your goods. You need only pay the return postage costs. We will refund your money immediately upon receipt of the goods. It is your responsibility to ensure that returned goods are packaged and shipped responsibly to avoid any damages.

If you receive any damaged or faulty goods from us, please notify us on receipt, and we will arrange an immediate replacement or refund. If the goods are to be returned to us, we will pay the postage charges. This does not affect your statutory rights.

Returns Address:

Returns
Past Perfect
Unit 6 The Laurels
Bicester
Oxfordshire
OX27 8EW
UK

Tel: +44 (0) 1869 325052

e-mail:
 office@pastperfect.com

Complaints:

If you have a complaint, please let us know as soon as possible. You can either do this by calling our customer support number +44 (0) 1869 325052 or e-mail us: kathy@pastperfect.com.

You will receive confirmation of your complaint within 48 hours and will be dealt with by Kathy Garner. Our goal is always to put our customers first, and we pledge to work hard at ironing out any bad feeling or unsatisfactory service. We aim to resolve any complaint within 5 working days, and will keep you completely updated as to progress.

Privacy:

Past Perfect are committed to protecting your privacy. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Web Trader Code:

We will not transfer any information outside the European Economic Area. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

Statutory Rights:

None of the above affects your statutory rights as a consumer.

Customer Support:

Customer Support Phone no: +44 (0)1869 325052
e-mail: customersupport@pastperfect.com
Our customer support line is available from 9am till 5pm Monday to Friday. Our order line +44 (0)1869 325052 is also available 9am to 5pm Monday to Friday. Calls are charged at normal rates.

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