All goods are priced in both UK Pounds Sterling (£), and US dollars($). As we are a UK company, any orders received in US
dollars will be converted into sterling at the day's exchange rate, and you will be billed the sterling equivalent. Your credit
card slip will show a sterling amount. If you are situated outside the European Community, UK VAT is not payable.
We aim for 'next day' delivery to the mainland UK. Orders received before 2.30pm are despatched the same day. All
orders are sent by Royal Mail First Class post. A post & packing charge of £2.50 will be added per UK order paid in
All international (outside UK) orders are sent by Royal Mail Airmail. We aim for delivery within 5 working
days. Orders received before 2.30pm are despatched the same day. Where US dollars are chosen as payment currency, a post & packing
charge of $4.00 will be added per order.
All currencies quoted are converted from a GBP sterling listed price. To pay with a converted currency you must provide a non-UK
We accept the following cards:
- American Express
If you wish to pay by cheque or postal order, it must be in pounds sterling only, made payable to Past Perfect. We also accept
payment via PayPal to firstname.lastname@example.org.
All credit and debit card details are collected using an SSL Secure Server. We do not keep any record of your credit card
details after your payment has been collected. If you have any questions about security or you suspect your card details have been
used fraudulently on our website, contact: email@example.com.
If you wish to return any goods without reason, you have a "no quibble" right to cancel your order after you receive your
goods. You need only pay the return postage costs. We will refund your money immediately upon receipt of the goods. It is your
responsibility to ensure that returned goods are packaged and shipped responsibly to avoid any damages.
If you receive any damaged or faulty goods from us, please notify us on receipt, and we will arrange an immediate replacement or
refund. If the goods are to be returned to us, we will pay the postage charges. This does not affect your statutory rights.
Tel: +44 (0) 1869 325052
Fax: +44 (0) 1869 325072
If you have a complaint, please let us know as soon as possible. You can either do this by calling our customer support
number +44 (0) 1869 325052 or e-mail us: firstname.lastname@example.org.
You will receive confirmation of your complaint within 48 hours and will be dealt with by Kathy Garner. Our goal is always to put our
customers first, and we pledge to work hard at ironing out any bad feeling or unsatisfactory service. We aim to resolve any complaint
within 5 working days, and will keep you completely updated as to progress.
Past Perfect are committed to protecting your privacy. The personal information which we hold will be held securely in
accordance with our internal security policy and the law.
Web Trader Code:
We will not transfer any information outside the European Economic Area. We will only use the information that we
collect about you lawfully in accordance with the Data Protection Act 1998.
None of the above affects your statutory rights as a consumer.
Customer Support Phone no: +44 (0)1869 325052
Our customer support line is available from 9am till 5pm Monday to Friday.
Our order line +44 (0)1869 325052 is available 24 hours a day, 7 days a week.
Calls are charged at normal rates.